Clark Street Home Policies and Procedures
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Shipping Policy
We ship within 5 to 8 business days of placing an order. Occasionally select items may require additional time and for these products you will be notified in advance via email of any such delays. Different items on the same order could be shipped at a different time or even from a different warehouse. Please do not be concerned if one package arrives prior to receipt of the entire order. Email confirmations will be sent as packages are shipped and will include tracking numbers when available. Credit cards are process at time of shipment. You may track your order by clicking on the “My Account” link and logging into your account.
Our primary carriers are FedEx and UPS, although other carriers may be used based on package and shipping location. Therefore, our customers do not get to choose carrier of choice.
Oversized items ship via freight (Truck) and leave our warehouses within 1-10 business days. A carrier will contact you to arrange for delivery. Please be considerate to respond promptly to the freight carriers as to not incur storage charges for your products. If delivery appointment is missed, customer may be charged a redelivery fee that could range from $10-$150 and will be dependent on the freight carrier.
Refused delivery of or return of a non-defective, undamaged item customer is responsible for return shipping fees as well as restocking fees up to 25% of the item's price.
Returns
We want you to be completely satisfied with your purchase from Clark Street Home. If you have a missing part or small issue, please contact our customer service department at returns@clarkstreethome.com to see if we can get a replacement part to you to your satisfaction before returning the item. With all orders, please carefully inspect your package for any damage or defects upon delivery. If you notice damage or defective parts you must note them on the shipping receipt and refuse the delivery. If you receive an item different than what was described, damaged or defective, you may return the item within 30 days of receiving the shipment. Please follow the instructions on the packing slip and return the item to the address indicated. In some cases, you may be asked to contact us for a Return Authorization Number. The information will be indicated on your packing slip. If you cannot find the information, please email our customer service orders@clarkstreethome.com with your name, order number, and approximate date of the purchase and we will contact you with return instructions.
To be eligible for a refund, you must return your product in the same condition you received it, and the return must be postmarked within 30 days of shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. When arranging an item for its return, please be as descriptive as possible regarding the problem with the merchandise.
If returning an item for reasons other than defect, damaged or incorrect item received, shipping charges are not refundable..
In the event an item needs to be replaced, the original item must be received within 30 days from the initiated return date or your account will be charged full price for the replacement item.
Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund. Returns sent with no RMA number (Return Merchandise Authorization) or prior approval from our Customer Service department will be returned to sender
Products Returned After 30 days
For items returned after 30 days, Clark Street Home will grant a credit of up to 80% of the item’s value, less the original and return shipping charges.
Refunds
Clark Street Home may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), a reasonable restocking fee may be applied.
You can expect to receive your refund within four weeks of shipping your package back to us. In a lot of cases this will be sooner, but processing times may vary. We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.
Partial Refunds
Partial Refunds will be issued for the following items:
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Most items that are returned more than 30 days after delivery
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Any item that has obvious signs of use
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Any item not returned in the condition it was received
Exchanges
If you received a faulty item and need to exchange it for the same item, please contact Clark Street Home via our order center by logging into your account online, or email returns@clarkstreethome.com and include the following information: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you.
Please note that it takes us 7 to 10 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
Large Items Shipped By Specialty Carriers
We are happy to accept returns for large items that are shipped via our specialty shippers. However, these items require a special type of return which must be coordinated through our returns department. Please contact Returns@ClarkStreetHome.com.
Personalized or Customized Products
Items that are personalized or custom may not be returned or cancelled. We will gladly replace an item within 30 days if it is considered damaged or defective.
Order Cancellation Policy
Please submit any cancellation via your account online or email to orders@ClarkStreetHome.com.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Security Disclaimer
We at Clark Street Home understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.
Warranty Policies
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Product Warranty
All products come with a warranty against manufacturer defect or failure. This warranty covers replacement or repair of the product, which is determined by availability and the time of purchase and may vary by manufacturer. Replacement is often used within 30 days after purchase with the same product or like product when direct replacement is unavailable. Repair is often necessary for items purchased more than 30 days prior. We can supply you with the manufacturer’s warranties on an item if you would like to see it before making your purchase. Please contact our customer service department.
Out of Stock Policy
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The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
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Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.
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Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.
Clark Street Home Privacy Policy
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
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To personalize your experience (your information helps us to better respond to your individual needs)
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To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
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To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
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To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://clarkstreethome.com
2518 Lemay Ferry Rd., Suite 107
St. Louis, MO 63125
USA
orders@clarkstreethome.com
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